PW: Since you were bornand raised in Canada,what are your thoughtson the two countries’health care systems?
One of the reasons it tookme so long to jump from thenonprofit world to insurancewas because I felt a conflictin my heart. My firm beliefis that health care shouldbe accessible to everyone.On the other hand, mygrandfather passed away inJune; he had a routine surgery up in Canada and hehad some issues after thesurgery. There wasn’t a demand for service like thereis down here where peopleare paying such a heavyprice for care; Americanshave more of a feeling ofentitlement to quality care.I’ve noticed when I’ve beenin the hospital system upthere, you have to kick andscream to get the attentionyou deserve, even morethan you do here. I wonderif that has anything to withthe fact that it’s free? I’mnot sure. That’s why I’vealways been torn.
I do believe there couldbe a system that wouldwork. Joe Biden is talkingabout Medicare for More;that idea makes a lot ofsense to me. If we canhave supply change management and completetransparency with a gov-ernment-funded program,I’d be OK with that. Peopledeserve to have the besthealth care possible. If thateliminates my positionsomeday, then I’ll find another way to change lives.
The point is to havesomething that works bestfor everyone; but at thispoint, I don’t believe thegovernment is in a placewhere they can providethat. Until then, the employer-sponsored system isthe only good option thatwe have. But if there was anational option that coulddo what we currently dothrough employer plans, itwould compromise my position in the industry; but wewould adapt and changeinto something else. Peopleare always going to needconsultants and educators.
PW: Can you talk aboutyour role and challengesas a young female in theindustry?
I can’t tell you how many
people at different events
came up and offered to
mentor me, but when I saw
the way they conducted
business or heard how they
spoke about their clients or
their compensation, or the
locker room talk, I wanted
nothing to do with it.
Donovan and I havebeen very adamant whenwe speak with clients andwe hear them say “That’sthe way we’ve always doneit.” For us, that’s a sign toeither run the other way orto motivate us to help themsee why that mindset is aproblem. “The way we’vealways done it”? Whatdoes that even mean anymore? Look at what we’regoing through now; canyou do anything the wayyou’ve always done it? No.
It’s definitely changing.Many brokers are stuckon the informational side,which has its place and isvery important, but whatabout the human side?That’s often lacking. Butthat plays into the strengthsof many of the youngerpeople and women who arecoming into the industry.
Businesses need us.
But you must be willing to
adapt and be agile, act like
a little speedboat instead
ing are you to evolve?
And I think a lot of youngpeople welcome that challenge; the thought of doingsomething the same everysingle day doesn’t appeal tothem. They need somethingthat’s constantly changingto keep their attention, soit’s kind of perfect.
Another reason I wasinitially hesitant to get intothe industry is becausewhen people talked aboutit, they only referenced thecompensation. I rememberthinking, “That’s great, ofcourse I want to make goodmoney, but what is my impact going to be? How canI leave a legacy and reallychange people’s lives?” Ithink if we focused moreon that, we’d have betterluck attracting younger andmore open-minded peopleto our industry.
PW: Finish this sentence:The key to success in thisindustry going forward is…
To find a way to be amaster communicator.