( SPECIAL REPORT: DISABILITY )
“Employee benefits are an organization’s
second largest expenditure behind payroll.” ¶
“If I have to pay the first $3,000, I’m going to
do a lot more shopping around. ¶ There aren’t
a lot of people who just walk into Best Buy
and buy a $5,000 plasma TV on the spot.” ¶
“There’s an inherent distrust in the employee-
to-employer relationship.” ¶ “You have to
attack communication in every way you can.”
¶ “Just changing plan designs doesn’t work,”
¶ “Getting people to call in and enroll in their
benefits is an extreme challenge,” ¶ Right now
is the time to be in the voluntary industry.” ¶
“Everybody is a potential client to me. ¶ I
have never lost a client due to poor service.”
¶ You’ll never have a million-dollar claim in
dental. ¶ I help clients achieve goals by what
I call the benefit bang for their buck.” ¶ “You
have to hold employees accountable. That
doesn’t mean slap their hands but give them
the education and show them that it’s a two-
way street. They also have to pull the rope.”
